Thank you for shopping with SurfOutfit! We want you to be completely satisfied with your purchase. If you are not fully satisfied, our returns policy is as follows:
1. **Return Period**: You may return most new, unopened items within 30 days of delivery for a full refund.
2. **Condition of Items**: Items must be returned in their original condition with all tags attached and packaging intact. Worn or used items cannot be returned.
3. **Return Process**: To initiate a return, please contact our customer service at 619-890-6713 or email us at fsuyotpjbd@gmail.com. We will provide you with instructions on how to proceed.
4. **Shipping Costs**: Customers are responsible for return shipping costs unless the item is defective or there was an error in the order.
5. **Refunds**: Refunds will be processed to the original payment method after we receive and inspect the returned items. Please allow up to 7 business days for the transaction to reflect on your account.
6. **Exchanges**: If you wish to exchange an item, please follow the return process first and then place a new order for the desired item.
For any questions or concerns regarding our returns policy, feel free to reach out to us via phone or email.
Thank you for choosing SurfOutfit!